Verify Our Details

The FSCA has received numerous tip-offs that several organisations and or individuals operate a so-called ‘Financial Claiming Agent’  or "Tracing Agents" for beneficiaries of unclaimed benefits.


In particular it has been reported that:

•    Some of them charge consultation fees to any person who seeks their help in claiming a benefit;
•    These so-called "Tracing Agents" inform claimants that they have direct access to the information regarding their fund credit; and
•    That they either work for the Financial Services Board or are a registered and approved Tracing Agent.

The FSCA has warned members of the public to be cautious when dealing with organisations or individuals who claim they are officials that can assist them.

It has also been reported to the FSB that some of these agents even have different administrator’s forms that they use and often even inform them of an exact benefit due to them. They also sometimes provide them with a confirmation letter of their claim.


ICTS - (INVESTMENT CONSULTING AND TRUSTEE SERVICES (PTY) LTD) is a registered financial service provider under Licence Number 25820 and to verify this, you can search for ICTS on the FSCA website - see live FSCA Website window below.

This way you can be assured that you are dealing with a legitimate company.

FSCA contact information for queries relating to unclaimed benefits or for reporting unlawful conduct or unfair treatment in relation to pension funds and provident funds


Call Centre numbers:    0800 20 2087 | 0800 110 443

Switchboard:    012 428 8000    

Fax numbers:    012 367 7204  |  012 3466941

Anonymous Fraud & Ethics Tip Offs Hot-Line:    0800 31 36 26

Postal address:    P.O. Box 35655, Menlo Park, Pretoria, 0081

Physical address:   FSCA, Riverwalk Office Park,  Block B, 41 Matroosberg Road, Ashlea Gardens, Pretoria, South Africa 0081