Tracing and Document Services

ICTS Tracing & Document Collation Process (Level 1 & 2)​

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Data Enhancing
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Member Tracing
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Validation and
Quality Control
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Administration
& Reconciliation
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Governance and
Quality Control
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Document 
Collation
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Client
Reports

* Buttons indicate process phases
* The above process applies to both Level 1 & 2 Tracing

 

Data enhancing

A high level, electronic enhancement of member data utilising numerous data bases.


Member contact and validation tracing

We will make contact with the former member and verify and capture their telephonic and electronic contact details.


Member contact and validation tracing with document collation

After contacting the traced member, we are able to distribute any documentation the fund may wish to issue (claim forms, requests for information, etc). We will collect and collate the completed documents and provide the fund with a “ready-to-pay”client file.


Investigative tracing

A specialised, more advanced investigative trace to find the member or beneficiary where the initial trace may not have been successful.


Investigative tracing with document collation

The investigative trace together with the additional service of document collection and collation to produce a “ready-to-pay”client file.


Confirmation of death

Confirmation of the former member’s decease date.


Bank verifications

The verification and validation of an individual’s bank account details.

Document 
Collation

Member & Beneficiary Payment Service

Payment service

  • This service follows on from a successful trace and document collection and provides clients an end-to-end service

  • This payment process ensures that members and beneficiaries are paid timeously without delays

  • This adds an important element of efficiency in terms of time taken to pay a member or beneficiary

  • The process flow below outlines the steps taken in a successful payment

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Member
Verification
& Quality Control
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Tax Directive
Application
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Disinvestment
from Market
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Account Holder
Verification
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Administration 
& Reconciliation
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Validation &
Quality Control
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Beneficiary
Payment
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Client
Reports

* Buttons indicate process phases

* The above processes takes place within the Client’s Administrative System for the exception of the AHV process, which will be done within ICTS framework

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